Privacy policy

Privacy Policy

Last Updated: September 13, 2026

Welcome to Reshaposh ("we," "us," "our," or "the Company"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.reshaposh.com or www.reshaposh.in, or make a purchase from us (collectively, the "Services").

This Policy is published in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as applicable in India.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue use of our Services.

1. Information We Collect

We collect information about you in the following ways:

1.1 Information You Provide to Us

  • Account Information: Name, email address, phone number, and password when you create an account.
  • Order Information: Billing address, shipping address, phone number, and order history when you make a purchase.
  • Payment Information: Payment details such as card information, UPI ID, or net banking details, which are collected and processed securely through our third-party payment gateway partners. Reshaposh does not store complete card details on its own servers.
  • Communications: Information you provide when you contact our customer support, submit reviews, or participate in surveys, contests, or promotions.

1.2 Information Collected Automatically

  • Device and Usage Information: IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring URLs.
  • Location Information: General location (city/region) inferred from your IP address, or precise location if you grant permission through your device.
  • Cookies and Tracking Data: As described in Section 3 (Cookies) below.

1.3 Information from Third Parties

  • Information from delivery and logistics partners regarding order fulfillment status.
  • Information from payment gateways regarding transaction status (not full payment credentials).
  • Information from social media platforms if you choose to log in or interact with us via those platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, fulfill, and deliver your orders, including payment processing, shipping, and returns/refunds.
  • To create and manage your account on our platform.
  • To communicate with you regarding orders, updates, offers, and customer support queries.
  • To send promotional and marketing communications, where you have opted in (you may unsubscribe at any time).
  • To improve our website, products, and services based on usage patterns and customer feedback.
  • To detect, prevent, and address fraud, security issues, or technical problems.
  • To comply with applicable legal obligations, resolve disputes, and enforce our Terms and Conditions.
  • To personalize your shopping experience, including product recommendations.

We do not sell your personal information to third parties for their independent marketing purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

3.1 Types of Cookies We Use

  • Essential Cookies: Required for core website functionality, such as maintaining your shopping cart and enabling secure checkout.
  • Performance Cookies: Help us understand how visitors interact with our website (e.g., via analytics tools such as Google Analytics).
  • Functional Cookies: Remember your preferences, such as language or currency settings.
  • Advertising/Targeting Cookies: Used to deliver relevant advertisements to you on our site and other platforms, based on your browsing behavior.

3.2 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including your ability to complete a purchase.

4. Third-Party Services

We work with trusted third-party service providers to operate our business. These may include:

  • Payment Gateway: Razorpay, to process your payments securely.
  • Logistics and Courier Partners: [e.g., Delhivery, Blue Dart, Shiprocket] to deliver your orders.
  • Cloud Hosting and IT Service Providers: To host our website and store data securely.
  • Analytics Providers: [e.g., Google Analytics, Meta Pixel] to understand website traffic and user behavior.
  • Marketing Platforms: [e.g., email/SMS marketing tools] to send you promotional communications, where consented.

These third parties have access to your information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. We are not responsible for the privacy practices of third-party websites linked to or from our Services; we encourage you to review their respective privacy policies.

5. Data Security

We implement reasonable security practices and procedures, in line with industry standards and applicable Indian law, to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL (Secure Socket Layer) encryption for data transmission.
  • Restricted access to personal data on a need-to-know basis among our employees and partners.
  • Secure storage of data with reputable cloud service providers.
  • Regular review of our security practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and any transmission of information is at your own risk.

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required under applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements. Once your information is no longer required, we will securely delete or anonymize it.

7. Your Rights as a Customer

Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you have the following rights regarding your personal information:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You may request correction of inaccurate or incomplete information.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.
  • Right to Erasure: You may request deletion of your personal information, subject to our legal obligations (e.g., retaining transaction records for tax purposes).
  • Right to Grievance Redressal: You have the right to raise concerns or complaints regarding the handling of your personal data.
  • Right to Opt-Out of Marketing: You may unsubscribe from promotional emails/SMS at any time using the "unsubscribe" link or by contacting us directly.

To exercise any of these rights, please contact us using the details provided in Section 9 below. We will respond to your request within a reasonable timeframe, as required under applicable law.

8. Children's Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child without parental consent, we will take steps to delete such information promptly.

9. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Reshaposh Grievance Officer: Namrata Gupta Email: reshaposh@gmail.com Phone: 8073524763 Address: Bellandur, Bangalore, Karnataka, India

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us at:

Email: reshaposh@gmail.com Phone: 8073524763 Address: Bellandur, Bangalore, Karnataka, India

We aim to acknowledge and address all grievances within the timelines prescribed under applicable Indian law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically. Continued use of our Services after any changes constitutes your acceptance of the updated Policy.

This Privacy Policy is intended to provide general information and does not constitute legal advice. Reshaposh recommends consulting a qualified legal professional to ensure this policy is tailored to your specific business operations and fully compliant with applicable laws, including the Digital Personal Data Protection Act, 2023, and any sector-specific regulations.