Refund policy

Return and Exchange Policy

At Reshaposh, every suit is carefully checked before it leaves our hands. Because of the nature of our products, we do not offer returns for reasons such as change of mind or incorrect size selection. However, if you receive a suit with a genuine material or manufacturing defect, we've made the exchange process simple and fair — provided you have an unboxing video as proof. Please read this policy carefully.

1. Exchange Eligibility Criteria

We offer an exchange only in the case of a damaged or defective suit (e.g., a fabric flaw, printing/embroidery defect, stitching fault, or manufacturing issue). To be eligible for an exchange:

  • The damage or defect must be clearly visible and genuine (e.g., torn fabric, stitching defects, printing errors, stains present at the time of delivery).
  • You must have recorded a continuous, unedited unboxing video — starting from the sealed package and showing it being opened for the first time — that clearly captures the defect. Videos recorded after the package has already been opened will not be accepted as valid proof.
  • Along with the unboxing video, you must share clear photos of the defect, the product tag, and the packaging.
  • The suit must be unused, unwashed, and unworn, with all original tags and packaging intact.
  • The claim must be raised within the timeframe specified in Section 2.

We do not offer exchanges for reasons such as change of mind, incorrect size ordered, color appearing different on screen, or personal preference. Please review product descriptions, size charts, and images carefully before placing your order.

2. Exchange Timeframe

  • You must report a damaged or defective suit within 7 days of delivery.
  • Requests raised after 7 days from the date of delivery will not be accepted, regardless of the reason.
  • Please inspect your order as soon as it arrives to ensure any issues are reported within this window.

3. How to Raise a Damage/Defect Claim

  1. Email us at reshaposh@gmail.com or call 8073524763 within 7 days of delivery.
  2. Share your order number, along with your unedited unboxing video and clear photos showing the damage or defect, the suit tag, and the packaging.
  3. Our team will review your claim within 2–3 business days of receiving the required proof.
  4. If approved, we will share instructions for shipping the suit back to us for exchange.

Incomplete claims (e.g., missing unboxing video, video recorded after opening the package, no order number) may result in delays or rejection of your request.

4. Exchange Process and Timing

  • Once your claim is approved, please ship the suit back to us within 5 days, in its original condition and packaging.
  • Upon receiving and inspecting the returned item, we will process your exchange for the same suit (subject to availability) within 5–7 business days.
  • If the same suit is unavailable in the required size/design, we will offer you a choice between:
    • A replacement with a similar suit of equal value, or
    • Store credit valid for future purchases, or
    • A full refund to your original payment method, only in cases where no suitable replacement is available.
  • You will be notified via email/SMS at each stage of the process.

5. Damaged or Defective Suit Handling

  • We take quality and packaging seriously to minimize transit damage, but if your suit arrives damaged or defective, we will make it right.
  • All damage/defect claims must be accompanied by unboxing video and photo evidence as described in Section 1 — this helps us process your claim quickly and fairly.
  • Once verified, approved exchanges for damaged/defective suits are handled at no additional cost to you, including reverse shipping (see Section 7).
  • We aim to resolve all valid damage/defect claims within 7–10 business days from the date of approval.

6. Non-Returnable / Non-Exchangeable Items

The following are not eligible for return, refund, or exchange, even in cases of minor variation:

  • Suits with no genuine damage or manufacturing defect (i.e., all sales are final except for verified damage/defects).
  • Innerwear, lingerie, and undergarments.
  • Customized, made-to-order, or altered suits (e.g., made-to-measure ethnic wear).
  • Suits marked "Final Sale" on the product page.
  • Suits where the damage/defect is not reported within 7 days of delivery, or without valid photo/video proof.
  • Minor variations in color, fabric texture, or embroidery pattern that are inherent to handcrafted/traditional wear and do not constitute a defect.

7. Shipping Costs for Approved Exchanges

  • For all approved damage/defect exchanges, we bear the shipping cost — both for returning the damaged item to us and for shipping the replacement to you. You will not be charged any shipping fee for a valid claim.
  • We will arrange a reverse pickup where available; if reverse pickup is not available in your pin code, we will share self-shipping instructions and reimburse reasonable shipping costs upon request.

8. Need Help?

We want you to feel confident shopping with us. If you have any questions about this policy or need to raise a damage/defect claim, please reach out:

Reshaposh Email: reshaposh@gmail.com Phone: 8073524763 Address: Bellandur, Bangalore, Karnataka, India

We reserve the right to accept or decline exchange requests at our discretion, based on the evidence and information provided. This policy may be updated from time to time; any changes will be posted on this page with a revised "Last Updated" date.